Zbazz app's Privacy Policy — Your information is safe with us

1 Introduction

Zbazz app ("we", "us", "our") operates a licensed online gaming and entertainment platform for users in Bangladesh. This Privacy Policy ("Policy") explains how zbazz app collects, uses, stores, and protects your personal information.

By accessing zbazz app through our website, mobile app, or any other digital channel, you are deemed to have accepted this Privacy Policy. If you do not agree, please refrain from using the platform.

We guarantee that zbazz app will never use your information unethically. Your trust is our most valuable asset.

2 What information we collect

Zbazz app may collect the following information from you at various stages:

We only collect information that is genuinely necessary to operate our services. Collecting excessive or irrelevant data goes against zbazz app's policies.

3 How and why we use your information

Zbazz app uses the information collected for the following purposes:

• Account Management: For profile creation, login security, and account verification.
• Payment Processing: To securely process deposit transactions and withdrawal payouts.
• Security & Fraud Prevention: To detect suspicious activity and ensure platform security.
• Service Improvement: To enhance the gaming experience and develop new features.
• Customer Support: To resolve your complaints or queries.
• Legal Compliance: To meet regulatory requirements and comply with AML (Anti-Money Laundering) rules.
• Personalized Offers: To keep you informed about promotions and bonus offers tailored to your preferences.

We will never use your information to send spam or enroll you in any service without your knowledge. You can opt out of marketing communications at any time.

4 Data Storage & Retention

Zbazz app stores your information on secure, encrypted servers that operate in compliance with international data protection standards.

Our policy on data retention periods is as follows:

• For active accounts: all data is retained for as long as the account remains active.
• After account closure: certain data may be retained for up to 5 years to meet legal requirements.
• Financial transaction records: retention of at least 5 years is mandatory in compliance with AML regulations.
• Inactive Accounts: Personal data is minimized after 12 months of inactivity.

Once the specified retention period has elapsed, your data is deleted completely and securely.

5 Sharing Data with Third Parties

Zbazz app does not sell your personal information to any third party. Your data may only be shared in the following limited circumstances:

• Payment Processor: Solely to process transactions with mobile banking operators such as Mobile Banking, Nagad, and Rocket.
• Law Enforcement: Information may be disclosed to relevant authorities in response to a court order or legal obligation.
• Security Auditor: Independent auditors may be granted limited access to verify platform security.
• Technology Partners: Software providers necessary for platform operations, each bound by strict confidentiality agreements.

6 Cookie Policy

Zbazz app uses cookies to enhance your browsing experience. Cookies are small text files stored on your device.

Types of cookies we use:

• Essential Cookies: Essential for login sessions and security. These cannot be disabled.
• Functional Cookies: To remember your preferences and language settings.
• Analytics Cookies: To collect platform usage statistics. This data is fully anonymized.
• Marketing Cookies: To show you relevant offers based on your preferences. You have full control over these.

You can update your cookie preferences at any time through your browser settings. However, disabling essential cookies may cause some features to stop working.

7 Your Rights

Zbazz app respects and upholds the following rights regarding your data:

Contact our support team to exercise any of these rights. We will respond to your request within 30 days.

8 Security Measures

Zbazz app uses industry-leading security measures to protect your information:

• 256-bit SSL/TLS encryption — applied to all data transfers.
• AES-256 encryption — for all stored sensitive data.
• Two-Factor Authentication (2FA) — An extra layer of security for account logins.
• Regular Security Audits — Conducted by independent third-party experts.
• Real-Time Fraud Detection — Instant identification of suspicious activity.
• Data Backup — Regular encrypted backups to eliminate the risk of data loss.

Please keep in mind — no one can guarantee 100% security online. It is equally important that you keep your password strong and never share it with anyone.

9 Protection of Minors

Zbazz app is strictly prohibited for anyone under the age of 18. We actively take the following steps:

• Age verification is mandatory at the time of registration.
• Age is verified through identity document checks as part of the KYC process.
• If a minor opens an account using false information and this is detected, the account will be immediately closed and all transactions cancelled.
• We do not knowingly collect any information from minors.

If you suspect a minor is using zbazz app, please notify our support team immediately. We will act promptly.

10 Policy Changes

Zbazz app may update this Privacy Policy from time to time. When significant changes are made, we will:

• We will post a notice on the platform.
• We will notify you at your registered email address.
• We will update the "Last Updated" date at the top of this page.

Continued use of the platform after any changes have been made will be considered acceptance of the updated policy. We recommend checking this page regularly.

11 Get in Touch

For any questions, requests, or complaints regarding this Privacy Policy, please contact zbazz app's data protection team:

We respect your privacy and treat every request with the seriousness it deserves.